Terms of Service

Terms of Service

Overview

Agreement

Please read through these Terms and Conditions carefully before using Indexsio Digital Ltd’s services and/or website. By engaging in services with Indexsio Digital Ltd, or by using Indexsio Digital Ltd’s website, you agree to be bound by these Terms and Conditions. These Terms and Conditions are subject to change and it is your responsibility to check any changes. The terms “Indexsio Digital Ltd”, “we”, “us” and “our” in this document refers to Indexsio Digital Ltd Limited, a legal entity whose employees have limited liability, as defined in the United Kingdom Companies Act 2006.

Moral Duty of Care

To provide quality products and services, Indexsio Digital Ltd employs industry best practices and IP accumulated via professional trainings, research and certifications (e.g. Google Certified Partner). Indexsio Digital Ltd has a moral duty of care to ensure products and services are provided to a reasonable standard of quality, and in a professional and timely manner. However, Indexsio Digital Ltd is not responsible for any products and/or services that are deemed by you to be unsatisfactory in any way.

Website & Email Services

Transfer of Ownership

If you do not fully complete payments that Indexsio Digital Ltd has invoiced to you, Indexsio Digital Ltd reserves the right to retain full ownership of any website and/or email, including hosting services. This includes customers whose website and/or email is managed by Indexsio Digital Ltd and who have any outstanding payables to Indexsio Digital Ltd. Please note that, although Indexsio Digital Ltd usually provides a fixed quote, prices for website services can be subject to change after work has commenced (extra costs can sometimes be incurred if, for example, there is a change of scope or strategy).

Indexsio Digital Ltd strongly recommends you use Gmail as your email client. If you do not manage your email primarily via the Gmail client, Indexsio Digital Ltd is not liable for any problems with and/or detriment to your email. By using Gmail as your primary email client, you must read and agree to Google’s terms and conditions. Indexsio Digital Ltd is not liable for any problems with and/or detriment to your email due to Google’s services and/or servers not being stable, secure and/or functioning correctly. If you leave Indexsio Digital Ltd as a service provider, it is your responsibility to ensure that all your accounts, products and assets under Indexsio Digital Ltd’s management are carefully transferred to the new owner or manager.

Hosting Services

Indexsio Digital Ltd does not directly host the websites it creates and/or manages, and therefore cannot be responsible for any hosting changes, errors or downtime.

Advertising Services

Campaign Budgets

Some services require Indexsio Digital Ltd to set up expense accounts for customers (e.g. AdWords). Indexsio Digital Ltd has a moral duty of care to ensure all expense information is accurate, but is not responsible for errors which may incur higher expenses for customers (see the Errors, Accuracy and Compatibility section).

On a case-by-case basis, Indexsio Digital Ltd may allocate higher-than-agreed budgets for the purpose of improving the performance of advertising campaigns. In these circumstances, Indexsio Digital Ltd does not intend for the extra allocated budget to be spent (and therefore exceed the agreed budget), however, Indexsio Digital Ltd is not liable if any expense exceeds the agreed budget.

Automatic Payments to Google AdWords

Using online advertising platforms like Google AdWords and Facebook Advertising accrues a monthly balance that you automatically pay each month. Although Indexsio Digital Ltd will set up these automatic payments on your behalf, Indexsio Digital Ltd does not take a commission on any of these automatic payments as they are paid directly to the advertising platform provider (e.g. Google or Facebook). These automatic payments are completely separate to Indexsio Digital Ltd’s campaign setup and monthly maintenance fees.

It is your responsibility to ensure that your credit card is valid and has sufficient funds to make these automatic payments each month. Otherwise, a manual payment will be required which may cause the advertising platform provider to pause your advertisements. In cases like this, Indexsio Digital Ltd will not be responsible for any advertising downtime.

Ad Content and Approval

Indexsio Digital Ltd will send drafted image-based ads to you for approval. Please check all ad copy for typos, copyright infringements and other content that need to be edited or removed. Indexsio Digital Ltd employs valuable IP and industry best practices when designing these draft ads, however, if you would like to request a round of modifications, please contact Indexsio Digital Ltd. Indexsio Digital Ltd is happy to make a round of modifications to the ads we draft, however, Indexsio Digital Ltd reserves the right to reject additional modification requests that it deems as nonsensical, unproductive, or cyclical. Once ads have been approved by you, Indexsio Digital Ltd is not liable for any detrimental effects due to the ads not being accurate or satisfactory in any way. Usually, Indexsio Digital Ltd will also create text-based ads and it is your responsibility to check that these ads are accurate and satisfactory. Indexsio Digital Ltd will manage the performance of these ads and test variant ads, however, Indexsio Digital Ltd is not obligated to notify you of any changes to text-based ads.

When creating any ads for your campaign(s), Indexsio Digital Ltd is not responsible for using any information from your website or other marketing collateral that is inconsistent, inaccurate or misleading. Indexsio Digital Ltd is also not responsible in the unlikely event that your ads run against keywords or alongside content that is irrelevant, offensive, obscene, or otherwise objectionable.

Distribution, Storage and Use of Information

Information Provided by Indexsio Digital Ltd

Indexsio Digital Ltd provides you with information via its website (including links to other websites) and other marketing collateral. However, Indexsio Digital Ltd is not responsible for the outcomes of any decisions you make based on this information.

Historical Information and Inconsistencies

Indexsio Digital Ltd is not responsible for any information on its website, marketing collateral, brochures or policies (including these Terms and Conditions) becoming outdated or inconsistent with one another. Indexsio Digital Ltd reserves the right to update any of the aforementioned individually at any time, for any reason. If you identify any information that is outdated or inconsistent, you agree to inform Indexsio Digital Ltd.

Collecting and Sharing Messages, Content and Information

Indexsio Digital Ltd will not sell any of your information to anyone. You agree to let Indexsio Digital Ltd share your information with Indexsio Digital Ltd’s third party service providers for the purposes of ensuring services are completed efficiently and to a reasonable standard of quality (see the Third Party Websites, Services and Tools section). Indexsio Digital Ltd can not guarantee the security of the servers used by these third party service providers. If you wish for Indexsio Digital Ltd to withhold any information from Indexsio Digital Ltd’s third party service providers, please state so when sharing the information with Indexsio Digital Ltd.

Indexsio Digital Ltd reserves the right to store any of your information on local servers or via cloud services (e.g. Gmail). Indexsio Digital Ltd is not responsible for encrypting any of your information for any reason. Indexsio Digital Ltd is not responsible if your information is leaked due to a cyber attack or due to errors made by its employees.

If you make a review about Indexsio Digital Ltd on any platform (e.g. Google Maps), you agree to give Indexsio Digital Ltd permission to publish your review on Indexsio Digital Ltd’s website, advertisements, brochures and any other marketing collateral.

By engaging with an Indexsio Digital Ltd employee or representative regarding any of Indexsio Digital Ltd’s services via personal and/or electronic communications (e.g. email), you agree that all contents, information and/or assets are strictly confidential, privileged and/or otherwise protected from disclosure. You agree not to share any content, information and/or assets you receive with any person or entity without Indexsio Digital Ltd’s express permission. If you rare not the intended recipient of any content, information and/or assets, you are not authorised to copy, share, or store them on a local, cloud or third party server. If you rare not the intended recipient of any content, information and/or assets, you agree to inform the sender and delete any messages, content, information and/or assets. All Indexsio Digital Ltd employees and representatives use an email signature linking to Indexsio Digital Ltd’s Terms and Conditions, and Privacy Policy. It is your sole responsibility to stay up to date with the most recent version of these Terms and Conditions and Privacy Policy documents.

Account, Private and Personal Information

Any changes to any type of information relevant to Indexsio Digital Ltd’s services (e.g. street address, credit card expiry, branding, website URLs, product descriptions) must to communicated to Indexsio Digital Ltd within 2 working weeks. Indexsio Digital Ltd is not liable for any detrimental effects due to any information you provide being inaccurate, or becoming outdated or inconsistent.

Credit Card Information

Indexsio Digital Ltd recommends only sharing your credit card information over media which are not likely to result in the information being digitally stored (e.g. landline phone call). By agreeing to these Terms and Conditions, you give permission to Indexsio Digital Ltd to share and use your credit card information to third party service providers (e.g. Google AdWords) on your behalf, as required to perform services.

If you share your credit card information over email, or any other media that may cause it to be stored on local or cloud servers, Indexsio Digital Ltd is not obligated to destroy the credit card information. If you wish for Indexsio Digital Ltd to destroy any credit card information that you believe may be stored on a local or cloud server that Indexsio Digital Ltd uses, please inform Indexsio Digital Ltd of the information you would like destroyed and where it is being stored.

Indexsio Digital Ltd exercises a moral duty of care to ensure your credit card information is stored, shared and used carefully, however, Indexsio Digital Ltd is not responsible if your credit card information is leaked due to a cyber attack or due to errors made by its employees.

General Conditions

Guarantees and Quality

Indexsio Digital Ltd makes several guarantees on its website and other marketing collateral, however, due to the nature of the software and algorithms used by third party service providers (e.g. Google), statistically significant improvements may take several weeks (e.g. AdWords campaign performance) or months (e.g. search engine optimisation). For more assurance of quality, please read Indexsio Digital Ltd’s Customer Reviews On Google.

Because third party service providers (e.g. Google) and the markets they operate in are constantly evolving, Indexsio Digital Ltd can not guarantee that the quality its services will last indefinitely. By agreeing to these Terms and Conditions, you accept that the quality and compatibility of Indexsio Digital Ltd’s products may be affected by new technology, legislation and other unforeseen factors.

The results of a service that Indexsio Digital Ltd offers is significantly dependent on other services that Indexsio Digital Ltd also offers. For example, a well-constructed AdWords campaign with above average Quality Scores and Click Through Rates may have below average Conversions because the linked website is not at all optimised. For this reason, Indexsio Digital Ltd can not be responsible for products that underperform because other related assets have not been optimised. Indexsio Digital Ltd highly recommends enlisting our advised range of services to maximise synergistic benefits for your business.

Errors, Accuracy and Compatibility

Indexsio Digital Ltd can not guarantee all services will be completed without error. If you become aware of any errors of any nature, you must inform Indexsio Digital Ltd with 7 days. Indexsio Digital Ltd will correct any errors or inaccuracies but is not responsible for any adverse affect on web traffic, leads, sales, revenue or other qualitative or quantitative measure.

Indexsio Digital Ltd tests content on various popular internet browsers, platforms and/or applications, however Indexsio Digital Ltd can not guarantee that its content will be supported by every browser, platform and/or application (and all of their versions).

Deadlines

Indexsio Digital Ltd is responsible for providing a realistic deadline, to the best of Indexsio Digital Ltd’s knowledge, for any service upon agreement. Specified deadlines are to be treated as estimates only and Indexsio Digital Ltd is not responsible for not completing any service within any specified deadline. Changes to any deadline must be communicated with the other party within 2 working weeks.

Changes to Services

Indexsio Digital Ltd’s services rely on third party service providers (see the Third Party Websites, Services and Tools section) and changes made by these third party service providers may require Indexsio Digital Ltd to change its services. Indexsio Digital Ltd reserves the right to change any service at any time for any reason.

Backing Up Existing Accounts and Data

Indexsio Digital Ltd’s services often requires it to work with your existing accounts, files, data and other assets (e.g. AdWords campaign, website CMS). Indexsio Digital Ltd will try to ensure none of your existing accounts, files, data and other assets are deleted or overridden, however, it is your responsibility to ensure these are backed up so nothing can be permanently lost or corrupted.

Cyber Attacks and Malicious Behaviour

You agree not to directly or indirectly disrupt our services, employees, clients or affiliates using computer viruses, worms, bugs, malware or any code of a disruptive nature. You agree to not directly, or via a third-party, infiltrate Indexsio Digital Ltd’s website, accounts and/or servers.

Third Party Websites, Services and Tools

Indexsio Digital Ltd uses third party service providers in order to provide its services (including but in no way limited to Google AdWords, Facebook, Gmail and more). For privacy reasons, please ask Indexsio Digital Ltd for a full list of third party service providers that we will use to complete services for you. By agreeing to these Terms and Conditions, you also agree to the Terms and Conditions of all our third party service providers, as noted above. Indexsio Digital Ltd may accept the Terms and Conditions of these third parties on your behalf and it is your responsibility to read and agree to the Terms and Conditions of these third parties. You give permission for Indexsio Digital Ltd to create accounts with these third parties under your name, using any information you have provided (please see the Credit Card Information section for more details).

Indexsio Digital Ltd references third party tools on its website and other marketing collateral. You agree that, if you use any of these tools for any reason, it is at your own risk and Indexsio Digital Ltd accepts no responsibility.

Copyright, Trademarks and Intellectual Property

Indexsio Digital Ltd will create temporary and/or permanent copy and content for websites, ads and other services. In some cases, Indexsio Digital Ltd will explicitly ask for your approval before continuing with a service. Otherwise, it is your responsibility to check all copy and content, and inform Indexsio Digital Ltd of any errors, typos, infringements and/or other copy or content that needs to be edited or removed. You agree to inform Indexsio Digital Ltd of any copyright and trademarks that should or should not be used in creating your website(s), advertisement(s) and/or other products. Indexsio Digital Ltd is not responsible for any copyright, trademark or intellectual property infringements in your products. Any content provided by you must not be plagiarised, misleading or inaccurate.

Pricing

Because Indexsio Digital Ltd’s services are usually highly personalised to each customer, prices shown on Indexsio Digital Ltd’s website, downloadable brochures and other marketing collateral are to be treated as estimates only, not as exact offers or final quotes. All prices exclude VAT unless otherwise stated. Any quote you receive from Indexsio Digital Ltd is open for acceptance for up to 2 working weeks.

Indexsio Digital Ltd reserves the right to change any prices at any time for any reason. If you are an existing customer, Indexsio Digital Ltd will inform you of any pricing changes with at least 30 days’ notice. Some of Indexsio Digital Ltd’s services require paying third party service providers on your behalf (see the Third Party Websites, Services and Tools section). Indexsio Digital Ltd is not responsible for any pricing changes made by these third party service providers.

Billing

The majority of Indexsio Digital Ltd’s services and invoices are based on a 31 day period and are made in arrears. If you terminate any ongoing service (e.g. AdWords management) after the first 7 days of any month, Indexsio Digital Ltd reserves the right to charge you in full for that month. If you terminate any one-off service (e.g. Website build) before its completion, Indexsio Digital Ltd reserves the right to charge you in full, or in part, for any work already completed. There is no standardised cancellation fee for terminating any service. Indexsio Digital Ltd reserves the right to charge a fee for payments made to Indexsio Digital Ltd using a credit card (typically about 3%). You have 7 days to make any payments, including deposits and progress payments, invoiced to you by Indexsio Digital Ltd. You agree to inform Indexsio Digital Ltd, within 7 days of being invoiced, of any failure to make a payment for any reason. You agree to inform Indexsio Digital Ltd, within 1 working week, of any events or changes that affect your ability to pay foreseeable invoices in full and on time. This includes any existing financial hardships, relevant debts and/or cash flow problems.

Collecting Debt

If you do not complete any payment in full within 7 days of being invoiced, Indexsio Digital Ltd reserves the right to engage any debt collection agency. Indexsio Digital Ltd reserves the right to share any of your relevant information to a debt collection agency, as required for them to perform their services. In the likely event that the debt collection agency takes a commission and/or charges any collection fees, you are liable for covering these costs. You therefore agree to pay any collection fees to either the debt collection agency or Indexsio Digital Ltd (as per Indexsio Digital Ltd’s circumstantial instruction), as well as reimburse Indexsio Digital Ltd for any commission the debt collecting agency takes. Indexsio Digital Ltd is not responsible for any adverse effects due to the debt collection process, including (but in no way limited to) harm to your credit ratings and any other collateral damage, whether foreseeable or not.

Returns and Refunds

Indexsio Digital Ltd is not responsible for not being able to complete or continue any service due to unforeseeable circumstances, including but in no way limited to damage to workplace, serious illness and natural disasters. Any deposits and/or progress payments made to Indexsio Digital Ltd are non-refundable, however, Indexsio Digital Ltd may refund any payment in full, or in part, at Indexsio Digital Ltd’s sole discretion.

Terminations and Refusal of Services

If you do not fully complete payments that Indexsio Digital Ltd has invoiced to you, if you breach any of these Terms and Conditions, or if you use Indexsio Digital Ltd’s products or services for illegal or unauthorised purposes, Indexsio Digital Ltd reserves the right to withhold and destroy any accounts, products and assets (see the Website Services section for more details). Indexsio Digital Ltd reserves the right to refuse or limit service to anyone for any reason at any time. This may include individuals, groups or authorities outside of UK. You agree to give permission to Indexsio Digital Ltd to perform a credit check at any time. If Indexsio Digital Ltd’s services have already commenced before a credit check is conducted, Indexsio Digital Ltd reserves the right to terminate all current and future services if Indexsio Digital Ltd deems that you do not have the funds or capacity to complete all payment in full and on time. If you leave Indexsio Digital Ltd as a service provider and take with you any products, accounts or content (or transfer them to another third-party), Indexsio Digital Ltd will not be liable for any decrease in performance, quality, compatibility and/or function.